Customer Care

At Screw U Poles we really do care. If you have any questions or problems relating to our products please don't hesitate to contact us.

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Screw U Poles are purchased with a year long tip guarantee. This means that if your tip product breaks within a year of purchasing, we promise to replace your poles hassle free.

Privacy & Safety

HOW WE USE YOUR INFORMATION
There are a few different ways in which we use your information which will differ depending on what it is. At SUP we are open about this usage and you can find out more about it by reading the following information.

YOUR NAME AND CONTACT DETAILS
To send you your ski poles and SUP products.
To email you updates on your order.
To send you information by email or post about our new products and any news but only with your permission.
To receive customers feedback so we can improve our products and give you what you want.

YOUR PAYMENT INFORMATION
We may need to use your payment information if we ever have to give you a refund.

WHEN YOU HAVE CONTACTED US
So we can provide you and everyone with tip top customer service and support.

INFORMATION ABOUT THE DEVICE YOU ARE VISITING THE WEBSITE FROM & HOW YOU ARE USING THE WEBSITE
When you look at our site, the information we get from this is your IP address, device type and the way you use our website. We can also see your location data if you are happy to share that with us.

We also use this information so we are able to protect our website and protect you while on the site.

YOUR RESPONSES TO SURVEYS, COMPETITIONS AND PROMOTIONS
We want to keep you in the loop and make sure you're involved in competitions... you've got to be in it to win it!

Any data we use for purposes such as data analysis, improving our site or new product development is anonymised and aggregated so you cannot be identified.

SHARING YOUR INFORMATION
We do not sell any of your personal data to any third party companies.

We may however need to share your data with third party companies, for example delivery companies to get your poles to you.

MARKETING MESSAGES
If you have subscribed to SUP and have given us permission, we will send you marketing messages via email and post to keep you updated of offers, events, new product launches and news from SUP.

STOPPING MARKETING MESSAGES FROM SUP
You can choose to stop receive marketing messages from us at any time.

This can be done by:
Clicking the “Unsubscribe” link in the email you have received from us. 
Contacting us directly (via tim@screwupoles.com).

We will process the update to your preferences when you tell us about the change. However, please note that it can take a few days for some of our systems to update, so you may receive some marketing messages during this process.

This change to your contact preferences will not stop communications regarding any orders you place, such as updates about your order or shipping notifications.

HOLDING ON TO YOUR INFORMATION
We will hold on to information only as long as is necessary;

For as long as is needed to provide services to you.
For as long as needed for support-related reporting (if you have spoken to our customer services) or for analytical reporting.
Even after you may have closed your account or we are no longer need your information to provide services to you, we may still retain some of your information if needed for legal or regulatory requirements, to resolve disputes, prevent fraud and abuse or if we need to enforce our terms and conditions.

YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION
To be informed how your personal information is used.
To have access to the personal information we hold on you.
To ask us to correct any information we have on you which may be incorrect.
You can ask us to delete your data, stop processing or collecting your data in some circumstances.
You can ask us to stop sending you direct marketing messages.
To complain to your data protection regulator.

CONTACT US
If you have any questions regarding our privacy policy or the way we process your personal data, please contact us and we will be happy to help. You can:

Email us: tim@scewupoles.com

This privacy policy was last updated 19/02/2018